Privacy Policy – TMG Retail LTD



TMG Retail LTD (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase tickets and attend our silent disco events (“Event(s)”).



1. Information We Collect



When you use Flicket or interact with us, we may collect the following information:



Personal details – name, email address, phone number, date of birth (if required for age restrictions).



Payment details – processed securely via Flicket or third-party payment providers (we do not store full card details).



Event information – ticket purchases, attendance records, headphone deposits, or ID verification.



Marketing preferences – whether you wish to receive promotional emails or event updates.



Technical data – IP address, browser type, and device information when visiting our website or Flicket pages.



2. How We Use Your Information



We use your personal data to:



Process ticket purchases and manage your booking.



Communicate important updates (e.g., event changes, cancellations).



Verify age and identity where required.



Provide customer support and respond to enquiries.



Comply with legal obligations (e.g., health and safety requirements).



Send marketing communications if you have consented (you can unsubscribe at any time).



3. Sharing Your Information



We may share your information with:



Flicket – for ticketing and payment processing.



Event staff and venue partners – where necessary for safe and efficient entry.



Service providers – IT, email marketing, or security providers assisting us in running our Events.



Authorities – if required by law or in the event of safety/security concerns.



We will never sell your data to third parties.



4. Data Retention



We keep your data only for as long as necessary to fulfil the purposes outlined in this Policy.



Ticketing and payment records are usually retained for 6 years to comply with tax and legal obligations.



Marketing data is retained until you unsubscribe or withdraw consent.



5. Your Rights



Under UK GDPR, you have the right to:



Access the personal data we hold about you.



Request correction of inaccurate or incomplete data.



Request deletion of your data (where legally permitted).



Restrict or object to how your data is processed.



Withdraw consent to marketing at any time.



Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.



6. Security



We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.



7. Cookies & Online Tracking



If you use our website or Flicket ticketing pages, cookies or similar technologies may be used to improve your browsing experience, analyse usage, and personalise marketing. You can adjust your browser settings to refuse cookies.



8. International Transfers



If we transfer your data outside the UK (e.g., to third-party service providers), we will ensure adequate protections are in place, in compliance with UK GDPR.



9. Updates to This Policy



We may update this Privacy Policy from time to time. The latest version will always be available on our Flicket page or upon request.